Data controller’s identity and contact data

The website (the "Website") works under the name SARGADELOS, registered trademark, whose license for use is held by PORCELANA DE SARGADELOS S.L., Spanish company with address in Sargadelos s/n, 27891, Cervo, Lugo, registered in the Commercial Registry of Lugo, in Volume 34, Book 6 of the Section of Limited Companies, Folio 21, Page 542, registration 1 and Tax Identification Number B -27009638. Phone: 982 557 841. Email:, as a data controller for the purposes of applicable laws and regulations on data protection.

Processed data, legal basis and purposes of data processing

Depending on the services provided through the Website and that you use, in the options and settings of your device (specifically, in relation to cookies and other bookmarks), personal data (your "Data") * that Sargadelos collects and deals mainly include: last name, name, email address, postal address and phone number, bank account details for online purchases, purchases made, preferences and interests, browsing patterns as well as records of connection. These Data will be collected either with your explicit consent or when necessary for the processing of orders (execution of a contract).

You warrant that the personal data provided to Sargadelos* are truthful and that you are the responsible for communicating any changes in them.

Sargadelos* will treat the personal data as confidential and agree not to use them for any other purpose for which they were obtained, and also keep them with appropriate measures to ensure their safety and prevent their alteration, loss, or access unauthorized.

In the event that the user provides the company with personal data of third parties, the user declares that such information is true and that he has informed and requested the consent to these third parties, whose data facilitates to the company, that his personal data will be Treated by the company Sargadelos *, in the same terms that the user has been informed and gave his consent in this Privacy Policy.

You authorize Sargadelos to keep this information for a period of five years upon completion of fulfilled contract. You have the right to access, rectify, cancel and oppose the processing of his personal information by writing to the following address Paraño, s/n. 27891 Cervo, Lugo or sending an email to In both cases you have to include a copy of your ID card or passport to us.

It is necessary to collect the Data to:

  • Answer the questions you send through the form in the "Contact" section.
  • Create your personal space through the option "My account" and, that way, purchase online the products you want.
  • Manage the orders you make online and the deliveries, as well as the corresponding guarantees.
  • Guarantee the security of your online transactions, prevent fraud and unpaid bills.
  • Manage and optimize the relationship with customers.
  • Send you information about our offers, news and events (newsletters, invitations and other publications) subject to your consent.

The essential data so that * Sargadelos can comply with all the above described are marked with an asterisk in the different pages of the Website. In case you do not fill in the required fields, * Sargadelos will not be able to comply with your requests or provide the requested products and services. Other data are totally optional and allow us to know you better in order to improve our communications and services.

Recipients of the data

The data you provide will be processed by Sargadelos. They will not be transferred or made available to any third party except (i) to possible subcontractors of * Sargadelos (shipping companies, hosting providers and maintenance services of the Website, providers of payment and fraud management services, etc.), for strictly technical and logistical reasons, and (ii) in the event of reorganization of our parent company, including the total or partial transfer of assets, merger, absorption, spin-off and, in general, any reorganization operation. Your Data may be spread to other Sargadelos’ companies to manage and optimize the relationship with the customer, and subject to your consent, to send you information about offers, news and events of our parent company. Finally, * Sargadelos may spread your data to third parties if a law, a legal provision or a court ruling requires it, or if such spreading is necessary to ensure the protection and defense of your rights.

Data transfers abroad

The recipients of your Data may be located abroad, even outside the European Economic Area. Any transfer of your Data outside the European Economic Area will only be carried out if suitable guarantees have been implemented, such as contractual guarantees, in accordance with the applicable data protection laws and regulations.

Your rights

In accordance with applicable laws and regulations on data protection, you have the right to request access, rectification and cancellation of your Data, or the restriction of processing, and to oppose such processing, as well as the portability right of the data to the extent applicable. You can also oppose the use of your Data to create your customer profile; in this case you will not be able to continue enjoying personalized offers or services.

You guarantee that the personal data provided to *Sargadelos are true and you are responsible for communicating any changes in them. Sargadelos will process such data with the utmost confidentiality and commits not to use them for a purpose other than that one for which they were collected, as well as to keep them with the appropriate measures to ensure their safety and prevent their alteration, loss, processing or not allowed access. Your personal data will not be transferred, spread or modified without your prior authorization, even after the contractual relationship ends.

In the event that you, as a user, provide the company with personal data of third parties, you state that said data is true and that you have informed and requested the consent of these parties, whose data you provide the company, that their personal data will be processed by the company *Sargadelos, in the same terms as the user has been informed and given his consent in this Privacy Policy.

You have the possibility to exercise the rights of access, rectification, cancellation and opposition to the processing by directing a written communication to the person responsible for the file, * Sargadelos, at the address PORCELANA DE SARGADELOS S.L., Sargadelos, s/n. 27891 Cervo, Lugo, or through the email address, in both cases providing a photocopy of your national identity document or your passport.

In addition, at any time you may request that we stop sending you information about our offers, news or events using the hypertext link for this purpose included in each email that we send you.

Period of your Data keeping

The collected and processed Data through the "Contact" section will only be kept for the time strictly necessary to carry out the required procedures. In case you decide to create a customer account, your identifying data will be kept while your account remains active and you do not close it. You can close the account at any moment. Your request will be processed immediately, or in case of pending orders, as soon as they have been completely executed. In case your account is inactive for five (5) years, * Sargadelos will contact you to know if you want to keep it. If you do not want to keep it, the account will be closed and the Data will be deleted.

*Sargadelos will keep the Data relating to the orders you have made, at the beginning, for a period of time that will not exceed the applicable legal limitation periods. However, you can see these Data within your customer account while it is active. When your customer account is closed, these Data (i) will be stored for accounting and evidentiary purposes during the legal limitation periods mentioned above, or (ii) will be deleted in case these terms have expired. Your bank account information will be securely protected as long as it is necessary for order confirmation and payment, and will be destroyed immediately afterwards. In case of non-payment, the Data will be kept for the duration of the incident management, and subsequently for a period of between three (3) and five (5) years, depending on the severity of the incident.

The Data used with the goal of sending you information relating to offers, news and events of our parent company will be kept for a period of five (5) years from the date they were collected or from your last contact with * Sargadelos. When this deadline expires, *Sargadelos may contact you to know if you want to continue receiving information about offers, news and events. The Data will be deleted within a maximum period of one (1) month after any request you have made to unsubscribe.

Finally, the connection records that are collected, subject to your consent, used by cookies and other markers implemented on our Website, will be kept in accordance with the applicable laws and regulations for a period of time not exceeding twelve (12) months. If you want more information, you can consult our Cookies Policy.

Contact data of the data protection officer (DPO) and right to make a complaint

In case you have any questions about your Data collection or processing by * Sargadelos you can contact the data protection officerof * Sargadelos by sending an email to

* Sargadelos includes the following companies which are authorized to market the brand "Sargadelos":