Customers may, within 30 days, after receiving the product, proceed to return it. Returns must be formalized by email sent to the address firstname.lastname@example.org, always mentioning the online order number. Customers will be responsible for the direct costs of returning the product to the following address:
PORCELANA DE SARGADELOS SL
O CASTRO S/N
15160 SADA (A Coruña) (SPAIN)
Returns will be accepted, after checking the good condition of the returned products and their packaging, with the refund of the amount paid by the Customer, deducted from the transport costs of the delivery. Returns will be made through the payment method used at the time of purchase (within a maximum period of 30 days). Consequently, SARGADELOS reserves the right not to accept products returns without prior notice, in accordance with the aforementioned, and that do not meet the same conditions of conformity as these on the date of delivery to the Buyer (specifically products that have undergone any type of use , transformation, damage and / or lack of original packaging / accessories / complements).
In addition, if customers considers that it does not comply with what is stipulated in the Contract, they must contact SARGADELOS within 2 business days from the date of receipt. In this case, Customers must expressly indicate the reasons for their claim. The support team of the website www.sargadelos.com, will coordinate with Customers the way in which to proceed for the return of the merchandise, in the event that it is justified, Sargadelos will assume the return costs of the herself.