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Frequently Asked Questions
Orders and Purchases
To place an order, simply add the products to your cart, proceed to checkout, and follow the instructions to complete your purchase.
Yes, you can modify or cancel your order within the first 6 hours of purchase. Contact us as soon as possible.
Yes, we offer guest checkout, but we recommend creating an account to track your orders.
Gift cards
You can purchase the Virtual Gift Card at www.sargadelos.com , and it can only be used on the same website and in the country where it was purchased. It is not valid on websites in other countries.
The Card is valid for 3 months from the date of purchase. You can use it as many times as you like until the balance is exhausted. It cannot be refunded, returned, or exchanged for cash.
The refund will be credited back to the same gift card, provided it still exists. No other refund will be issued.
Shipping and deliveries
Delivery time varies depending on your location and is delivered within 1-2 business days.
Shipping costs depend on the destination and the weight of the package. Shipping within the Iberian Peninsula and the Balearic Islands is free for orders over €90. International shipping costs are calculated based on the volumetric weight. Customs duties are not included.
Yes, you will receive a tracking number once your order ships.
Payments
We accept credit/debit cards, PayPal, and bank transfers.
Yes, we use SSL encryption to protect your data and work with secure payment platforms.
Returns and refunds
Yes, we accept returns within 30 days of delivery, as long as the product is in its original condition. You must email us at tonline@sargadelos.com to process the return. Exchanges are also possible for equal or greater amounts.
Refunds may take 7-10 business days after receiving the returned product.
Support and contact
You can write to us at tonline@sargadelos.com or use the contact form on our website.
Yes, our support team is available Monday to Friday from 9 a.m. to 6 p.m.